Tag Archives: Customer Service

Big Data, Affordability, Industry Innovations, and WEFTEC Explored in WEF Podcasts

October 26, 2018

Comments Off on Big Data, Affordability, Industry Innovations, and WEFTEC Explored in WEF Podcasts

The Water Environment Federation (WEF; Alexandria, Va.) “Words on Water” podcast series presents insights from leaders in the water sector. Stream online podcast episodes and download audio files on iTunes and the Android Words on Water app. In recent episodes: Kevin Marsh, vice president of sales and marketing for FlowWorks (Seattle), discusses how big data […]

Continue reading...

Guthrie’s Third-Generation Water and Wastewater Equipment Business Succeeds the Old-Fashioned Way

May 29, 2018

Comments Off on Guthrie’s Third-Generation Water and Wastewater Equipment Business Succeeds the Old-Fashioned Way

MyWaterLegacy - Guthrie Featured

A sale starts with a knock on the door and a firm handshake. This was the guiding business philosophy in 1946 when J.T. and Tom Guthrie launched J.T. Guthrie and Son, a water and wastewater treatment equipment business in Brentwood, Tenn. At that time, growing a successful father-son business took considerable dedication, equipment knowledge, and […]

Continue reading...

EPA Documents How Utilities Help Customers

July 31, 2016

Comments Off on EPA Documents How Utilities Help Customers

The U.S. Environmental Protection Agency (EPA) has released the Drinking Water and Wastewater Utility Customer Assistance Programs compendium. It documents how drinking water and wastewater utilities are implementing customer assistance programs to provide better access to drinking water delivery and wastewater management. The EPA Water Infrastructure and Resiliency Finance Center developed the compendium in collaboration […]

Continue reading...

Digging for Gold

March 3, 2015

Comments Off on Digging for Gold

Martinez said Warren was very happy to find the engagement ring and maintenance crews were able to do it with only 4 hours of searching. Photo courtesy of Martinez.

Maintenance Crews in Pacifica, Calif., find a gold engagement ring   The average person would be shocked to hear about the myriad of odd things found inside collection systems and water resource recovery facilities (WRRFs). Some finds seem so far-fetched they enter the realm of urban legend, but the stories are true. Wastewater treatment operators […]

Continue reading...

From the President: Upgrading WEF’s Customer Service

August 26, 2014

Comments Off on From the President: Upgrading WEF’s Customer Service

Sandra K. Ralston, WEF President 2013–2014

In April, Water Environment Federation (WEF; Alexandria, Va.) Executive Director Eileen O’Neill and I visited New Orleans for a meeting with Cedric Grant, the new director of the New Orleans Sewerage and Water Board. In the taxi line at the airport, we waited for transportation into the city. Our transportation looked to be a well-maintained […]

Continue reading...