The Water Environment Federation (WEF; Alexandria, Va.) “Words on Water” podcast series presents insights from leaders in the water sector. Stream online podcast episodes and download audio files on iTunes and the Android Words on Water app. In recent episodes: Kevin Marsh, vice president of sales and marketing for FlowWorks (Seattle), discusses how big data […]
Tag Archives: Customer Service
Big Data, Affordability, Industry Innovations, and WEFTEC Explored in WEF Podcasts
Guthrie’s Third-Generation Water and Wastewater Equipment Business Succeeds the Old-Fashioned Way
May 29, 2018
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A sale starts with a knock on the door and a firm handshake. This was the guiding business philosophy in 1946 when J.T. and Tom Guthrie launched J.T. Guthrie and Son, a water and wastewater treatment equipment business in Brentwood, Tenn. At that time, growing a successful father-son business took considerable dedication, equipment knowledge, and […]
EPA Documents How Utilities Help Customers
July 31, 2016
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The U.S. Environmental Protection Agency (EPA) has released the Drinking Water and Wastewater Utility Customer Assistance Programs compendium. It documents how drinking water and wastewater utilities are implementing customer assistance programs to provide better access to drinking water delivery and wastewater management. The EPA Water Infrastructure and Resiliency Finance Center developed the compendium in collaboration […]
Digging for Gold
March 3, 2015
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Maintenance Crews in Pacifica, Calif., find a gold engagement ring The average person would be shocked to hear about the myriad of odd things found inside collection systems and water resource recovery facilities (WRRFs). Some finds seem so far-fetched they enter the realm of urban legend, but the stories are true. Wastewater treatment operators […]
From the President: Upgrading WEF’s Customer Service
August 26, 2014
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In April, Water Environment Federation (WEF; Alexandria, Va.) Executive Director Eileen O’Neill and I visited New Orleans for a meeting with Cedric Grant, the new director of the New Orleans Sewerage and Water Board. In the taxi line at the airport, we waited for transportation into the city. Our transportation looked to be a well-maintained […]
October 26, 2018
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